ABSTRACT

This research focused on investigating the connection between stress induced by job-related factors and the performance of employees in the banking sector located in Benin City. Specifically, the study aimed to determine to what extent stress stemming from job demands, role conflicts, and role ambiguities affects employee performance within Benin City's banking industry. To accomplish these objectives, 400 questionnaires were distributed to employees working in the regional offices of First Bank, United Bank for Africa (UBA), Union Bank, Guaranty Trust Bank (GTbank), Zenith Bank, and Access Bank in Benin City. Out of the 400 questionnaires distributed, 250 were collected and deemed usable. The data gathered from these questionnaires were analyzed using descriptive statistics and ordinary least squares regression techniques. The study's findings indicated that all forms of job-induced stress, namely job demands, role conflicts, and role ambiguities, had a negative and significant impact on employees' performance in Benin City's banking industry. Based on these findings, the study suggests that bank management should take measures such as reducing time pressure to meet targets, minimizing long working hours and workloads associated with job demands by allowing employees to personally schedule their work activities and hours on a daily, weekly, or monthly basis. Additionally, the study recommends that employees report to a single supervisor, avoid assigning incompatible work tasks simultaneously, and provide clear and timely information regarding role expectations while offering regular feedback on performance.