THE IMPACT OF TECHNOLOGY ON ORGANIZATIONAL PERFORMANCE

ABSTRACT

The study was designed to examine the impact of technology on organizational performance: A case study of the Federal Inland Revenue Service (FIRS), Benin City, Edo state. The objectives of the study include the following: to examine how availability of ICT infrastructure affect organizational performance in Federal Inland Revenue Service, Benin City. to examine how ICT capacity of staff affect organizational performance in Federal Inland Revenue Service, Benin City. to investigate how corporate taxpayer’s utilization of ICT affect organisational performance in Federal Inland Revenue Service, Benin City and lastly to Examine the challenges facing FIRS in relation to ICT adoption for effective organizational performance. The study adopted survey research design. The population of study of this research is made up of staffs of the Federal Internal Revenue Service, Edo state. The sample size of this study is 97 respondents drawn from FIRS, Edo state. The instrument used for the collection of data was the questionnaire which was administered to the study sampled respondents. Out of the 60 questionnaires distributed, 58 copies were retrieved. The data collected was analyzed using simple percentage and chi square analytical method to test the hypotheses generated for the study. The study found amongst others that, trainings on ICT were not regular and this might be the reason they were undecided if it boosts organizational performance. Furthermore, policy recommendations were adopted which include amongst others that, ICT capacity building and trainings should be regularly organized in FIRS, Benin City.