ABSTRACT

The purpose of this study was to determine students’ satisfaction with service delivery at the University of Benin. To achieve the seven specific objectives of this study regression and descriptive analysis were utilised. The study targeted 395 students from various departments of University of Benin, of which same number of questionnaires was distributed and retrieved by the researcher. The findings arrived at after the empirical analysis is that: the impact of educational service on students’ satisfaction   is statistically significant, the role of library services in determining students’ satisfaction is not statistically significant, that there is a statistically significant relationship between security services and students’ satisfaction, that the influence of administrative and registration services on students’ satisfaction is significant, that there is a statistically significant relationship between medical services and students’ satisfaction, that hostel accommodation does not significantly affect students’ satisfaction and  that there is a significant relationship between information and communication technology (ICT) and students’ satisfaction. Based on these findings, it was recommended that: the University of Benin focuses on continuously improving the quality of teaching and learning resources, enhancing digital access to resources, increasing the diversity of available materials, and improving study spaces could potentially change student perceptions and satisfaction related to library services, university should continue to invest in and improve its security infrastructure, possibly incorporating more modern surveillance technology and increasing security personnel visibility throughout the campus Implementing more automated systems that reduce bureaucratic hurdles and wait times can greatly enhance student experiences, expanding clinic hours, increasing the availability of medical professionals, and integrating mental health services can address a broader range of student health needs, and university should prioritize upgrading its ICT infrastructure to support seamless connectivity across campus.