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ABSTRACT
The research has designed a system that has a strong security and trust for buyers to access before purchasing while users cannot give wrong information about their identities easily. The system is designed to detect shill bidding in online and provide a friendly and responsive customer support system. The expert system tool was used in order to achieve our desired motives. The system has been developed to increase the rate of trust in online auction system in developing nations where consumers will start engaging themselves in online auction. This will increase the business opportunities and economic development of the nation. The lack of consumer trust is one of the focused issued today as the world is moving towards advanced information and technology era. In light of this, there is an urgent need for Nigeria to develop a trustworthy system; hence we proffer a model for real-time trust management in online auction system. The objective of this research is to design a system that has a strong security and trust in it as the buyers can assess items before purchasing it and users cannot give wrong information about their identity easily. Also, to detect shill bidding in real-time and provide a friendly and responsive customer support system.
