PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT

ABSTRACT

THIS WORK HAS THE PRIMARY OBJECTIVE OF STUDYING THE VARIOUS PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT A CASE STUDY OF EDO BROADCASTING SERVICE (EBS). THE SAMPLE SELECTED FOR THE STUDY WAS ONE HUNDED AND THIRTY-FIVE (135) OUT OF THE TOTAL POPULATION OF FOUR HUNDRED (400) WHICH COMPRISES BOTH THE JUNIOR 9 AND SENIOR STAFF OF THE ESTABLISHMENT. DATA FOR THIS STUDY WERE GATHERED BY MEANS OF QUESTIONNAIRES WHICH WERE DISTRIBUTED TO THE RESPONDENT AND COLLECTED BY THE RESEARCHER HIMSELF. ONE HUNDRED AND THIRTY-FIVE (135) QUESTIONNAIRES WERE DISTRIBUTED TO THE STAFF OF EBS BUT ONLY ONE HUNDRED AND TWENTY FIVE WERE RETRIEVED AT THE END. THE RESEARCHER FOUND THE USE OF PERCENTAGE AS THE MOST APPROPRIATE METHOD OF ANALYZING THE DATA COLLECTED. FINDINGS REVEALED THAT INADEQUATE FUND, OBSOLUTE EQUIPMENTS AND MANAGERIAL INEFFICIENCY ARE SOME OF THE PROBLEMS FACING EBS ADUWAWA. BASED ON THE FINDINGS, THE RESEARCHER THEREFORE MADE THE FOLLOWING RECOMMENDATIONS: PROVISION OF ADEQUATE FUND, SOUND EQUIPMENT ADEQUATE WORKING MATERIALS TO THE ESTABLISHMENT TO HELP SOLVE THE PROBLEMS OFTEN ENCOUNTERED IN THE ESTABLISHMENT. THE RESEARCHER THEN CONCLUDES THAT PROVISION OF ADEQUATE FUND AND SOUND EQUIPMENT WILL HELP THE ESTABLISHMENT TO ACHIEVE THEIR OBJECTIVES.