ABSTRACT
BACKGROUND/AIM: Patient’s satisfaction is an important and commonly used indicator for measuring the quality of health care. Patient satisfaction is the extent to which patients feel that their needs and expectations have been met. Nowadays evidence based practice concept is and there has been a growing interest in the measurement of patients’ in healthcare research. Although a wide emphasis is given to patient’s satisfaction studies in developed counties, there are few research done in Africa. The aim of this study is to assess the level of patients’ satisfaction with Physiotherapy services in Nigeria tertiary hospitals and to evaluate the determinants of patients' satisfaction with Physiotherapy services in Nigeria tertiary hospitals.
METHOD: A total of 200 participants was selected from four tertiary hospitals in four different regions in Nigerian ( North, South East, South West and South South). One tertiary hospital was selected from each regional zone. Data was collected using the Medrisk questionnaire and a focus group discussion.
RESULTS: A total of 200 participants were invited for this study. Of the included participants the male are 78(representing 39.0%), while the females are 122 (representing 61.0%). According to the report, 94.5% of patients were happy with the physiotherapy service, while only 5.5% were dissatisfied, Participants of this sturdy were satisfied or very satisfied in the domains that measure satisfaction with physiotherapy services they receive
Every correlation that was evaluated had a significant relationship (at α=0.05) with how satisfied patients were with the overall quality of the physiotherapy services they received. As a result, patient satisfaction with care is significantly correlated with a physiotherapist's communication skills, propensity to provide (general) advice to patients, ability to respond to questions and concerns, increased contact time, ability to provide clear instructions on the home exercise program, professional conduct, and conducive (physical) treatment environment.
A focus group discussion carried out among 6 physiotherapist patients. Three themes emerged from the analysis, and they include ‘Attitude of physiotherapist towards patient’, ‘physiotherapist attitude towards fellow staff works’, and ‘Patients satisfaction’.
CONCLUSION: This study evaluated how satisfied patients were with their physiotherapy care at four significant government teaching hospital in Nigeria. A high level of satisfaction was observed generally. Such an evaluation of patient satisfaction ought to be ongoing in order to assist hospital management in continuously improving their offerings.
