Managing Crises

Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster. This book shows you how to: · Avoid a crisis entirely · Lay the groundwork for managing a crisis · Know when a crisis is imminent · Contain and resolve a crisis · Learn from each crisis you've resolved