ABSTRACT
The rapidly increasing ratio of online shopping customers has also led tothecustomers increasing demand for services that increases the convenience of onlineshopping for them, such as same-day delivery, timed delivery, on-time delivery, andeven real-time tracking of delivery. However, to meet the customer demands, the last mile delivery phase of the delivery process, has become a cost exhausting phase, as issues of missed delivery, delayed delivery, poor route planning, and less thantruckload delivery, has increased the cost of this phase of the delivery process. Onlineretailers, companies and related stakeholders are always on the search for best practices, innovations, and methods that can improve efficiency of online shoppingboth for the customers and the sellers. This project work explores the option of managing customers visibility of the last mile delivery process with current technologies, in the way of smartphone applicationutilizing GPS technology and real-time notifications to solve the problemof misseddelivery due to customer`s absence, delayed delivery, and poor route planexacerbating the last mile delivery phase. This method will provide a way to reducetransportation costs and to make last mile delivery more feasible and less costly. Keywords: Online Shopping, Last Mile Delivery, Online customers.
