JOB STRESS AND WORKPLACE INCIVILITY IN THE HEALTHCARE INDUSTRY

ABSTRACT

The purpose of this study is to investigate job stress and workplace incivility in the health care sector. Specifically, the objective of this study is to examine the impact of workload, role conflict, role ambiguity and work family conflict on workplace incivility in the health care sector. The study adopted a survey research instrument through the administration of questionnaires to one hundred (100) members of staffs of the University of Benin Teaching Hospital (UBTH). Descriptive statistics, spearman rank correlation and regression analysis techniques was used to analyze the data retrieved from respondents. The empirical results showed that, workload, role conflict, role ambiguity and work family conflict was positively and significantly related to workplace incivility in the health care sector. The study therefore recommends that; management of health organizations should put measures in place to ensure that employees has no incentive for workplace incivility. Such measures include good pay, Promotions to deserving employees, conducive resumption time, a day rest per week, extra payment for overtime etc. This would positively affect the perception of the employees towards the organization as one who loves them and appreciate their effort. Also, management of health organizations should ensure that job stressors such as those variables covered in this study are favourably managed. This in the long run would minimize the occurrences of uncivil workplace behaviours by employees thereby enhancing employees’ efficiency in executing their roles. Finally, management of health organizations should ensure that a good management and employee relationship is in place. Employees should not be afraid to report issues pertaining to their job roles to the management and if they do management should ensure that such issues are resolved in a way that such employee is not victimized.