INFORMATION COMMUNICATION TECHNOLOGY INITIATIVE AND ITS IMPACT ON ORGANISATIONAL PERFORMANCE

ABSTRACT

The study was designed to examine Information Communication Technology initiative and its impact on organisational performance in the Federal Inland Revenue Service (Firs), Benin City, Edo State. The objectives of the study include the following: to examine how availability of ICT infrastructure affect organizational performance in Federal Inland Revenue Service, Benin City. to examine how ICT capacity of staff affect organizational performance in Federal Inland Revenue Service, Benin City. to investigate how corporate taxpayer’s utilization of ICT affect organisational performance in Federal Inland Revenue Service, Benin City and lastly to Examine the challenges facing FIRS in relation to ICT adoption for effective organizational performance.