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ABSTRACT
This study investigates the impact of Information and Communication Technology (ICT) adoption on hotel management in Nigeria, focusing on selected hotels in Benin City. A descriptive survey design was used, with data collected from hotel managers, staff, guests, and industry experts. Findings indicate that ICT adoption improves operational efficiency, enhances guest experiences, and streamlines internal processes. However, challenges such as high implementation costs, inadequate internet connectivity, power supply issues, and limited ICT expertise hinder full integration. The study highlights the need for continuous staff training, government support through infrastructure improvements, and policy incentives to promote ICT adoption in the hospitality sector. Recommendations include investing in modern ICT systems, enhancing staff digital literacy, and fostering partnerships with ICT providers.
