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ABSTRACT
Clear communication between radiographers and patients is a vital factor in ensuring high-quality care and enhancing patient satisfaction. This study evaluated the influence of radiographer-patient communication on healthcare delivery at the University of Benin Teaching Hospital (UBTH). A descriptive cross-sectional survey was conducted among 254 participants (234 patients and 20 radiographers) using a structured questionnaire. The data were examined using SPSS, employing descriptive statistics and chi-square tests applied to assess associations between communication effectiveness, quality care, and patient satisfaction. Findings revealed that while 71.8% of patients received procedural explanations, only 37.2% reported that radiographers introduced themselves by name, highlighting gaps in interpersonal communication. Quality care assessment showed that careful handling (72.6%) and attentiveness to concerns (62.0%) were highly rated, whereas prompt attention (47.0%) and equitable treatment (42.7%) scored lower. Patient satisfaction was generally high (79.5% reported good satisfaction), with communication significantly influencing both quality care and patient satisfaction. Key barriers to communication included time constraints, patient anxiety, and environmental factors. The study concludes that effective communication significantly enhances quality care and patient satisfaction. It recommends implementing targeted training programs for radiographers, to improve patient interactions. Additionally, optimizing scheduling systems to reduce time constraints and creating a patient-friendly environment by reducing noise levels and improving signage are advised. Future research should explore other factors influencing patient satisfaction and assess interventions to optimize radiographic care.
Keywords: Effective Radiographer-patient communication, quality care, patient satisfaction, communication barriers.
