EMPLOYEE JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE

ABSTRACT

This study investigated the effect of employee job satisfaction on organizational performance using University of Benin Teaching Hospital as a case study. The dimensions explored were: employees’ job satisfaction, employee remuneration, quality of work life, employee promotion, and employee supervision; while organizational performance was the study dependent variable. Data were primarily sourced through the administration of questionnaires, and a total of three hundred and sixty (360) were found usable for the empirical analysis. The descriptive (frequency, mean and percentage) and inferential statistics (regression) were adopted for the study’s analysis. Specifically, the regression analysis revealed that: there is a significant relationship between employee job satisfaction and organizational performance; employee remuneration is not significantly related with organizational performance; the quality of work life is not a significant predictor of organizational performance; there is a significant correlation between employee promotions and organizational performance; and effective employee supervision significantly influences organizational performance. Based on these findings, it was recommended that: the University of Benin Teaching Hospital to prioritize initiatives that enhance overall job satisfaction; ensuring that remuneration packages are equitable and reflective of market standards can help in attracting and retaining talented employees; the hospital should focus on creating a work environment that promotes work-life balance, provides adequate facilities, and ensures a safe and healthy workplace; the University of Benin Teaching Hospital should ensure that promotion criteria are clear, fair, and accessible to all employees; and the hospital should invest in training programs for supervisors and managers to develop their leadership and supervisory skills.