ABSTRACT
The study examined the employee grievance management and organizational performance. Descriptive survey research design was utilized in the research with questionnaires as the method of data collection. Two hundred and thirty-three (233) staff was used as the sample size. The study therefore outlined five (5) specific objectives to the study which determine; the causes of grievances in the organization First bank of Nigeria Plc, Benin City, Nigeria, the effect of grievances on organization performance in First bank of Nigeria Pl, Benin City, Nigeria, the different strategies of grievances management in the organization first bank of Nigeria Plc, Benin City, Nigeria, if there is relationship between grievances and organizational performance in First bank of Nigeria Plc, Benin City, Nigeria, he impact of effective grievances management on organizational performance in First bank of Nigeria Plc, Benin City, Nigeria. After the analysis of the findings the study arrived at the following conclusion regarding the first objective of the study, it can be concluded that Competition among employees is the leading cause of grievances in an organization. Also, that poor communication is one of the causes of grievances in an organization. It also revealed that organizational objectives and policies is one of the causes of grievances in an organization. The findings of the study further reveal that ineffective reward system in an organization is one of the causes of grievances in an organization. The findings of the study reveal that grievances among employees have an effect on the development of an organization. It was therefore concluded that employee grievances significantly have effect on the organizational performance in First bank of Nigeria Plc, Benin City, Nigeria. Based on the findings of the study, the following recommendations that There is need for banks to establish efficient and effective grievance handling mechanism built on organizational justice that offers peaceful and orderly ways of resolving workplace issues to reduce the fears, emotional stress, and uncertainty faced by employees when they have grievance to file and the negative effect this will have on organizational functioning, there is need for banks to put policies in place that encourages employees to air their grievances. While management may think that formalized grievance airing is to the advantage and interest of the workers, the result can also be in management's advantage. AlSO, organizations should ensure that those in-charges of employees grievance management should be well trained to enable them acquire the requisite human relations skills, and knowledge of the country's labour and industrial laws to increase their capacity in grievance and conflict handling.
