ABSTRACT

This research project focuses on improving the user interface (UI) and user experience (UX) design of a result and transcript processing system (RTPS) for universities, as well as developing a web-based version of the system. The existing RTPS faces usability and accessibility challenges due to its lack of a web-based platform. To address these issues, the project employs a mixed-methods approach, combining qualitative techniques like interviews and observations with quantitative surveys. User research is conducted to gather stakeholder feedback and identify pain points. Based on the findings, iterative design cycles are undertaken, involving wireframing, prototyping, and frontend development using HTML, CSS, JavaScript, and the React framework. The proposed system architecture incorporates modular, scalable, and maintainable design principles, with interconnected software components for the UI layer, application logic, data access, and external integration. Extensive usability testing and user acceptance testing are carried out to evaluate the system's effectiveness, usability, and performance. The research also explores strategies for iterative enhancement and continuous improvement through user feedback analysis, feature prioritization, agile development, and continuous monitoring. The expected outcome is a web-based RTPS with an enhanced UI/UX design, streamlined processes, and improved accessibility, enabling efficient academic record management and empowering stakeholders in the educational ecosystem..