This practical textbook, the # 1 reference resource in use in hundreds of companies and classrooms, develops the skills and strategies needed to build and maintain customer service excellence. Features: Updated coverage of new trends in customer service including immediacy of response, use of technology and other creative new approaches to customer service Analysis of high touch and low touch customers Why coporduction works Creation of a customer service culture Examples of actual companies in a variety of industries, their customer service priorities, challenges, and creative methods of providing customer service Numerous activities that allow students/trainees to master skills vital to success as a business professional
Products specifications
| Author(s) | Elaine K. Harris |
| Format | Paper |
| Weight | 0.42 kg |
| Pages | 175 |
