CHANGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN NIGERIA

ABSTRACT

This study examined change management and organizational performance in Nigeria using the Integrated Data Services Limited (IDSL), Benin City; a subsidiary of the Nigerian National Petroleum Corporastion (NNPC). Relevant conceptual, theoretical and empirical literatures were reviewed. This study was based on the Prosci ADKAR model of change and Rick Maurer's Cycle of Change. Quantitative survey design was adopted, and primary data was employed. The population for the study was 150 employees working at the selected organization and 109 was used as the sample size for this study. ‘

The major instrument used for data collection was the questionnaire. Content Validity was adopted, and the internal consistency test method was used in establishing the reliability of the research instrument. The study found that there is a positive and significant relationship between organizational change and organizational performance. Secondly, there is a positive and significant relationship between understanding the need for change and organizational performance. Thirdly, there is a positive and significant relationship between change management practices and resistance to change. The study also found out that people generally dislike swift and radical change. The pace of change and change management practices largely influences resistance to change. The study recommends that organizations should embrace changes and utilize proper change management strategies to manage changes in the organization. This will enable them to guide employees properly through communication and proper structure built around the implementation to ensure the sustenance and effective implementation of changes that would motivate employees to welcome such changes, adapt to them and perform the task such changes requires.