ABSTRACT

This study was carried out with the aim to examine bureaucracy and the efficiency of public entreprise using NTA, Benin as a case study. In order to actualize the objectives of the study, various literature and theoretical issues were discussed. The instrument used for the purpose of this research was gathered through the primary instrument. The mass of information generated from the questionnaires was summarized in form of table and analyzed using sample percentage. The researcher administered one hundred (100) questionnaires to respondents, out of which same number (100) were retrieved for the purpose of presenting and analyzing responses to issues raised in the questionnaires. The hypotheses were tested using regression analysis statistical tool. The findings from analysis revealed among other things that; authority structure and communication flow does not affect the efficiency of public entreprise;general rules and the principle of innovation affects the efficiency of public entreprise; division of labour and the coordination of activities affects the efficiency of public entreprise and; separation of duties from private affairs does not affect the efficiency of public entreprise.

The study recommends amonst others that; NTA Benin should resource all departments with required equipment and discipline staff whose activities bring the organization into disrepute; that periodic review of procedures, methods, rules and regulations would go a long way by removing barriers and reformulation of acceptable practices for expeditious public service delivery; information should be easily and accurately communicated to staff of the organization when they need it and; staff of the NTA Benin should be periodically trained in line with the tenets of New Public Management System which specifies the following; improvement of quality of services delivered to consumers; adherence to consumer focus principles; reduction of inflexibility, rigidity and other forms of bureaupathology in service; involvement of consumers in service delivery system design and packaging, etc. This will boost the confidence of clients/customers who are dissatisfied with the organization’s performance in service delivery.