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Abstract
University health care centres play a vital role in supporting the well-being of undergraduate during their transition from high school to a more independent university environment. These centres provide essential healthcare services to students, addressing their physical and mental health needs in a comprehensive manner. Understanding students' attitudes and utilization of these services is crucial for enhancing their overall well-being and academic success. This study was conducted to assess the attitude and utilisation of university health care centre services among undergraduates in a tertiary educational institution in Benin City, Edo State. The objectives of this research work aim to assess the attitudes of undergraduates toward university health care centre services, determine the extent of their utilisation and also identify factors influencing students' utilization of these services at the University of Benin. A descriptive cross-sectional study design was employed. A sample size of two hundred and thirty-five (235) students was used for the study from a population size of 1010 students from 300-level and 400 level students of the Department of English and Literature (ENL), Linguistics Studies (LST), and Religions (REL). A total of 235 self-structured questionnaires were administered and retrieved for analysis. The analytical method used was descriptive statistics, frequency, percentage, and Chi-square analysis for the testing of the hypothesis. The study showed that majority of respondents displayed positive attitudes (88.5%) towards the university health care centre’s services, and a substantial portion reported poor utilisation (51.5%). In conclusion, the study recorded no significant relationship between attitude and utilisation of the services. To further enhance students' utilisation of these services, the study recommends improved awareness and communication, service diversification, peer education programs, exploration of external service preferences, and the establishment of regular feedback mechanisms.
